Need a hand.
A question, a technical hiccup, a request about your account or your data? The traak team is here. Here's how to reach us and what you can expect from us.
/01Contact us
The fastest way to get help is email. Write to us, describe your problem in a few lines and, if you can, attach a screenshot: it helps us understand faster.
- contact@traak.ai
- Privacy & data
- contact@traak.ai
- Mailing address
- ReKrute SARL, 2, rue Al Hatimi, Casablanca, Morocco
/02Response times
We answer requests from Monday to Friday. The usual turnaround is 1 to 2 business days. During busy periods it may take a little longer: every message gets a reply, no exceptions.
/03What we need to help you
To handle your request as fast as possible, tell us:
- The email address tied to your traak account.
- Your device model and the version of the app.
- A description of the problem and, if possible, the steps to reproduce it.
- A screenshot or a short recording, if relevant.
/04Account & data
Delete my account
You can request deletion of your account and all associated data at any time, directly from the app or by writing to contact@traak.ai. Deletion is permanent and handled as quickly as possible.
My recordings
Your answers are never shared with a recruiter, not even on the ReKrute side. Audio recordings are encrypted and you can delete them in one gesture. The details of what's collected, why, and your rights are laid out in our privacy policy.
/05Frequently asked questions
Is the app free?
The traak tier is free with no time limit: two practice sessions a day, the eight-criteria scoring and the diagnosis of your CV. The premium and premium+ plans add volume, the full mock interview and the job-targeted coach. Details on the Plans and pricing page.
Which devices does traak run on?
traak is available on iPhone. Make sure you're on the latest version of the app and of your system to get the latest improvements.
The mic isn't working, what should I do?
Check that traak has permission to access the mic in Settings → traak. If the problem persists, restart the app then write to us at contact@traak.ai with your device model.
I found a bug or I have a suggestion.
We love that. Send us the details at contact@traak.ai. Every piece of feedback helps us make traak better.